Product FAQ
The Nature of Handmade Jewelry
Most hammered and hand-stamped pieces are made after your order is placed. Each one is unique and may vary slightly from the photos shown. I make zero guarantees on centering, spacing, or other aesthetic particulars—other than that the phrase you order is the phrase you’ll receive.
I am a human hammering every letter individually. The “flaws” are not mistakes; they’re what make your piece one of a kind.
Heat Pressed Apparel
I keep a limited amount of inventory on hand that travels with me to markets. New designs are added periodically and usually appear online around the same time. This traveling inventory is restocked weekly as items sell.
Website orders are typically made-to-order. I don’t pull shirts from a warehouse—I make them from blank shirts once your order is received.
Designs are created with specific colorways and shirt colors in mind. If you request a design on a different shirt color than currently offered, the design will be applied using the colorway that I believe looks best.
Discontinued Designs, Discounts, & Final Sale Items
Designs that are discontinued, seasonal, or not selling will appear in the Fuck It Bucket at a discount. At my whim—aka whenever there’s enough to make it worth the effort—items may also be pulled from the site entirely and placed into Mystery Blind Bags at an even steeper discount.
All discounted items are final sale. No refunds, returns, or exchanges.
Seconds (items with minor flaws or that came out a little wonky) will also appear here and in Mystery Blind Bags.
Apparel FAQ
What are the t-shirts/crop tees made of?
Our t-shirts and crop tees are sourced from the same company and made from the same material. They are 100% combed cotton tees made in Bangladesh under safe, fair, legal, and humane working conditions that meet or exceed internationally acceptable good labor practices. The cotton is sourced specifically from regions that do not use child labor or forced labor and the manufacturer regularly audits the supplying factories to maintain this ethical practice.
What are the tank tops/crop tops made of?
Our micro rib muscle crop tank is made from 52% airlume combed and ring-spun cotton, 48% polyester.
Our festival tanks are 65% polyester, 35% combed ring-spun cotton.
How do the shirts fit?
The t-shirts are unisex sizing, regular fit and tend to be a bit long.
The women's micro-rib crop tank should fit snug, very similar to a women's t-shirt size. If you are between sizes, choose the smaller size due to the stretchiness of the material.
The women's crop tee is short bodied with dropped shoulders, it should be a loose boxy fit.
The women's festival tank has a scoop neckline and curved hem with side slits to allow for your assets, it is a flowy fit.
Are the shirts pre-shrunk?
All Profound Sass apparel is pre-shrunk.
How are the designs applied to the shirts?
We design all graphics in-house and have them printed digitally in ink onto transfer films (commonly called DTFs), which are then heat-pressed onto the shirts. We ask that you wash the shirts cold and line dry them to preserve the shirt itself, we advise that the shirts be washed inside out to preserve the design on the shirt.
How do I wash my new clothing?
All Profound Sass apparel should be washed cold, inside out, and LINE DRY.
Jewelry FAQ
What materials do you use?
Aluminum
Silver colored cuffs are made from aluminum and will never tarnish or change color.
Brass
Gold-colored cuffs are made from 100% brass sourced in the U.S. Brass will patina over time.
Copper
Rose-gold colored cuffs are made from 100% copper sourced in the U.S. Copper will patina over time.
Stainless Steel
All necklace chains and round/rectangular pendants are made from 316L stainless steel.
- 316L stainless steel is frequently used in the manufacture of surgical instruments and medical devices due to its hypoallergenic properties and resistance to corrosion.
Gold-Filled
Gold-filled pieces have a pressure bonded layer of gold that has 100 times more gold than gold plated jewelry. It is tarnish-resistant and will last for years if cared for properly.
Sterling Silver
Sterling silver may tarnish if unworn or left in a damp location.
What does "Regular" or "Skinny" mean?
- "Regular" cuffs are 1/4" wide.
- "Skinny" cuffs range from 1/8"-3/16" wide.
All cuffs by default are 6" long, which fits most wrists.
Regular cuffs are available in 7" length by special order, just add a Customization Fee of $10 on top of your cuff order and let me know in the Order Notes that you want it made on a 7" cuff.
How do I adjust my cuff?
Once you have the cuff over your wrist, gently press the ENDS of the cuff flat down close to your wrist. This makes the cuff fit the to the flat of your wrist and less likely to move and fall off. Do not squeeze it tight across your wrist bones, this will be uncomfortable and more difficult to remove.
Cuffs can be easily adjusted slightly up or down in size. However, almost all metal will break if bent or stressed beyond its limits. Do no over-adjust your jewelry.
How long are the necklace chains?
All necklaces have an 18" chain unless otherwise stated in the description.
My necklace chain broke! What do I do?
If your necklace chain breaks, I will fix it! Email me at hello@profoundsass.com with a photo of the issue and let me know you are sending a broken item for repair, then ship it to:
Profound Sass
PO Box 550291
Gastonia, NC 28055
Please include a legible note with a return shipping address so I can return your item promptly.
My piece is looking dull and tarnished, how do I fix it?
You can use a jewelry polishing cloth on any metal jewelry to keep it looking polished and untarnished. Gently rub the item all over to polish the tarnish off and it will become shiny and new again!
The black inside the letters is faded/gone, how do I fix it?
The ink I use for my pieces is actually just Sharpie! I use Sharpies because normal wear-and-tear on almost ANY non-toxic coloring agent will cause it to fade. Most people have access to Sharpies and it's super easy to fill it back in and wipe it off with a wet paper towel. Some of my customers prefer the look without ink, so once it fades they are even happier with the product!
I use oil-based Sharpies but regular Sharpies will work just fine as well :)